Alhamdulillah, IRFAN's frame replacement ok ajer. And the headband for her lil' girl is also in good condition.
I don't think I'll get another order from her but guess dah takder rezeki org cakap. Will make another replacement tho', nasib she needs that in May...
Sabar ajerlah... Shall I put this on my blogshop? What if this will scare the potential customer away?
But i wanna be honest to them... I just need to think for another alternative then i.e
1) glass shall ONLY be included for COD customers.
OR
2) Extra-extra caution shall be took on the packaging. The padding shall be 2 more layers of styrofoam instead of 1 layer for each side ;)
This is quite a mystery because my other customers do not have the same problem. Alhamdulillah on that ;)
♡
Customer is always right.
ReplyDeleteSo if you need to protect with 3 layers, or you have to personally hand deliver it and mount it on the wall for the customer you have to do it.
I think you just keep silent and maybe dont sleep to redo the damages rather than let the customers or potential ones know about it.
You are right on both subjects. I will be doing just that :)
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